Below are some of the common questions we get asked by residents and their families. Please take a look through to see if any questions you may have are answered below.
If you have a query that it isn’t outlined below, please don’t hesitate to get in contact with us. We will strive to do everything possible to answer your questions as quickly and thoroughly as we can; as every question is important to us. You can contact us through telephone, email or by filling in our contact form and of course you are also more than welcome to pop into the Home at any time.
We look forward to hearing from you.
Frequently Asked Question
Our building is registered and inspected by the relevant regulatory bodies of the Care Quality Commission (CQC) and the local social care regulation body authority.
Everybody’s circumstances are different depending on your personal financial situation and the level of care your loved one requires. We understand this can be a time of uncertainty for you and we want to ensure a smooth and hassle-free transition, where you have all the information you require in order to make an informed decision for your loved one.
Usually an assessment is required prior to admission by a hospital, district nurse or social worker who will establish the type of care required. You might be advised to look for an EMI (Elderly Mentally Infirm) bed which tends to be because your loved one’s mental health needs are greater than their nursing needs such as with a diagnosis of dementia. There are also some situations where residential care rather than nursing care is required.
A member of our team will be there to support and guide you through every step of the process. Every person’s situation is slightly different; therefore we always encourage you to call us or pop into the home and we can discuss your requirements and answer any questions you may have.
We have a person-centred care plan system which allows us to accurately record all care and interactions 24 hours a day. You will see our staff using a mobile device, this is not a mobile phone but an interactive method of recording care.